Crafting Heritage, Sharing Culture

Agarwood, also known as oud, is a precious resinous heartwood formed when Aquilaria trees become infected with a specific type of mold. This natural process creates a dark, aromatic wood that has been treasured for centuries in religious ceremonies, traditional medicine, and luxury fragrances.

Authentic agarwood has a distinctive sweet, woody fragrance that intensifies when heated. Our products come with certificates of authenticity from Dianbai District, and we provide detailed information about the grade, origin, and processing methods for each item.

Agarwood is graded based on resin content, age, and fragrance quality. We offer grades from commercial quality suitable for daily use to premium collector-grade pieces. Higher grades have darker coloration, stronger fragrance, and greater density.

Store agarwood in a cool, dry place away from direct sunlight. Use airtight containers or sealed bags to preserve the fragrance. Avoid exposure to strong odors that might contaminate the natural aroma of the wood.

Our minimum order quantities vary by product category. For incense products, we typically require orders of 100-500 pieces. For jewelry and prayer beads, minimum orders start from 50 pieces. Contact us for specific MOQ requirements for your target products.

Yes, we offer comprehensive customization including product design, packaging, branding, and labeling. Our team can work with you to create unique products that meet your market requirements and brand specifications.

We ship worldwide via DHL, FedEx, UPS, and sea freight for larger orders. Express shipping typically takes 3-7 business days, while sea freight takes 15-30 days depending on destination. All shipments include tracking and insurance.

Yes, all our agarwood products comply with CITES regulations. We provide necessary documentation and certificates for international trade. Our plantation-grown agarwood from Dianbai District meets all legal requirements for export.

High-quality agarwood can maintain its fragrance for decades when properly stored. The scent actually develops and becomes more complex over time. For burning incense, the fragrance can linger in a room for several hours.

We accept bank wire transfers, PayPal, Western Union, and major credit cards. For large orders, we can arrange flexible payment terms including deposits and installments. All transactions are secure and protected.

Absolutely! We welcome visits from serious business partners. You can tour our plantation, processing facilities, and quality control centers. Please contact us in advance to arrange your visit and we'll provide full assistance with your travel planning.

We maintain strict quality control through multiple inspection stages, from raw material selection to final packaging. Each batch is tested for authenticity, grade consistency, and fragrance quality. Our experienced craftsmen ensure uniform standards across all products.

Wild agarwood is extremely rare and expensive, while plantation agarwood offers consistent quality and sustainable sourcing. Our plantation agarwood from Dianbai maintains excellent fragrance and quality while supporting environmental conservation.

Yes, we provide samples for qualified business customers. Sample costs are typically deducted from your first bulk order. This allows you to evaluate our product quality and suitability for your market before making larger commitments.

We specialize in serving the Middle East, Southeast Asia, Europe, North America, and Japan. Our products are particularly popular in markets that appreciate traditional Eastern culture, religious practices, and luxury aromatherapy.

Use a proper incense burner or charcoal disc. Light the agarwood piece until it glows, then blow out any flame. The wood should smolder slowly, releasing its aromatic smoke. Ensure good ventilation and never leave burning incense unattended.

Dianbai District in Guangdong Province is known as China's "Agarwood Capital" due to its ideal climate and soil conditions. The region has over 1,000 years of agarwood cultivation history, producing wood with distinctive sweet and complex fragrance profiles.

Yes, our agarwood jewelry is designed for regular wear. The natural oils in agarwood are beneficial for skin contact. However, avoid exposure to harsh chemicals, perfumes, or excessive moisture to preserve the wood's appearance and fragrance.

We offer a 30-day return policy for defective products or items not matching specifications. Returns must be in original condition with all documentation. Refunds are processed within 7-14 business days after receiving returned items.

We welcome applications from qualified distributors worldwide. Requirements include relevant business experience, market knowledge, minimum purchase commitments, and marketing capabilities. Contact us with your business plan and market analysis for consideration.

Traditional medicine attributes various benefits to agarwood, including stress relief, improved meditation, and aromatherapy effects. However, we recommend consulting healthcare professionals for medical advice. Our products are primarily for cultural, religious, and aromatic purposes.

We offer various packaging options including luxury gift boxes, traditional wooden cases, eco-friendly packaging, and custom branded solutions. All packaging is designed to protect product quality and enhance presentation for retail or gift purposes.

Standard orders are processed within 3-7 business days. Custom orders may require 2-4 weeks depending on specifications. Large bulk orders might need additional time for quality control and packaging. We provide regular updates throughout the process.

Yes, we regularly participate in major international trade exhibitions including Canton Fair, Middle East trade shows, and specialty aromatherapy exhibitions. These events provide excellent opportunities to meet in person and view our complete product range.

Our international team speaks Chinese (Mandarin & Cantonese), English, Arabic, Japanese, and basic French. This allows us to communicate effectively with customers worldwide and provide culturally appropriate service and product information.

Absolutely. We understand different markets have varying preferences. We can adjust product sizes, fragrances, packaging designs, and even create entirely new products based on your market research and customer feedback.

Our products have CITES certificates, Chinese export licenses, and quality certifications from Guangdong Province authorities. We can also obtain additional certifications required by specific countries or regions upon request.

We provide complete documentation for customs clearance including commercial invoices, packing lists, certificates of origin, and CITES permits. Our experienced shipping team ensures all paperwork meets destination country requirements.

We respond to emails within 12-24 hours during business days. For urgent matters, we're available via WhatsApp and WeChat for faster communication. Our customer service team works across multiple time zones to serve international clients.

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